January 20, 2019
Crystal Clear Special Utility District’s mission is to serve as a provider of clean, reliable potable water to its customers at the lowest possible cost while ensuring that it meets both the customers current and future water needs. Learn More...
| Today | Monday | Tuesday |
|---|---|---|
 Clear 57°/34° |
Clear 63°/54° |
 Overcast 69°/38° |
January 18, 2019
CCSUD's office will be closed for the observance of Martin Luther King Jr. day. As always payments can be made via the web, IVR 1-888-617-7454 (English) or 1-888-626-9065 (Spanish), or through our nightdrop located at the drive through window (Please no cash). Disconnect this month is on January 23rd and all payments will need to be recieved before 7AM on the 23rd otherwise a non-payment fee will be applied. Our office will reopen for normal business hours on Tuesday, January 22, 2019. If you have an emergency afterhours you can contact us at 830-372-1031 Option 4.
January 18, 2019
CCSUD's office will be closed for the observance of Martin Luther King Jr. day. As always payments can be made via the web, IVR 1-888-617-7454 (English) or 1-888-626-9065 (Spanish), or through our nightdrop located at the drive through window (Please no cash). Disconnect this month is on January 23rd and all payments will need to be recieved before 7AM on the 23rd otherwise a non-payment fee will be applied. Our office will reopen for normal business hours on Tuesday, January 22, 2019. If you have an emergency afterhours you can contact us at 830-372-1031 Option 4.
November 09, 2018
If you receive alerts via text, please see the CCSUD website for full details https://crystalclearsud.org/
Crystal Clear Special Utility District ha añadido una nueva característica. Ahora ofrecemos un sistema de Respuesta de Voz Interactiva en Español (IVR) que es un sistema de pago telefónico automatizado disponible 24/7. Esto le permitirá acceder a la información de su cuenta y pagar su factura de CCSUD. Puede utilizar esta función llamando al 1-888-626-9065 y siguiendo las indicaciones.
Crystal Clear Special Utility District has added a new feature. We now offer a Spanish Interactive Voice Response (IVR) system which is an automated phone payment system available 24/7. This will allow you to access your account information and pay your CCSUD bill. You may utilize this feature by calling 1-888-626-9065 and following the prompts.
November 09, 2018
If you received this Alert via text, please visit the CCSUD website to view the entire message.
Beginning Thursday, December 20, 2018 the CCSUD Office will open 2 hours later (10AM) on the 3rd Thursday of the month. The CCSUD Staff will be involved in safety training on this day each month, with the exception of any holidays observed by CCSUD. In those cases the CCSUD Office would be closed for the entire day.
All of the online and automated services will continue to be available during these times/dates.
October 10, 2018
If you receive this Alert via text, please visit the CCSUD website for more informtion: https://crystalclearsud.org/
CCSUD has made changes to its Cross Connection Control Program. Please follow the link below for more information rgarding this topic and the changes. This change is effective immediately.
https://www.crystalclearsud.org/backflow-prevention-assemblies
August 24, 2018
STAGE 3: If you receive alerts via text, please log into the website for this complete alert message.
Use of water for landscape irrigation shall be only performed between midnight and 10AM and from 8PM to midnight. Water-use restrictions applicable to aesthetic water features and the washing of vehicles, structures, or impervious surfaces are applicable to each successively higher stage. Irrigation between 10AM and 8PM is considered water waste and is enforceable as a violation at all times. The Crystal Clear SUD outdoor water-use schedule is as follows:
CCSUD is now in Stage 3 of water restrictions for zones 7 and 8. Please use the link below to see the zone map to determine if you are in the affected areas. https://crystalclearsud.org/documents/296/14CCSUD001_FP_ZONES_MAP_20180801.pdf
Stage 3 - Mandatory
Odd Address Tuesday
Even Address Thursday
Use of water to wash vehicles, structures, or impervious surfaces limited to watering day (listed above).
Please use the link below to review Crystal Clear SUD's Water Conservation & Drought Contingency Plan (Page 27 specific for Response Stages).
https://crystalclearsud.org/documents/296/CCSUD_CCWSC_WCP_DCP_2014_FINAL_HR__2_.pdf
July 11, 2018
If you received this alert via text message, you will need to go to the website http://crystalclearsud.org and click on the Alerts on the right side of the homepage to view this alert. If you received this alert via email, please use the link below for important information regarding your CCSUD account changes.
https://crystalclearsud.org/documents/296/Information_Notice_2018.pdf
June 18, 2018
The following areas are currently under Stage 2 MANDATORY Water Conservation:
Village Of Hunter
Willow Creek
Kohlenberg Rd.
Kroesche Ln.
The use of water for landscape irrigation shall be only performed between midnight and 10AM and from 8PM to midnight. Water-use restrictions applicable to aesthetic water features and the washing of vehicles, structures, or impervious surfaces are applicable to each successively higher stage. Irrigation between 10AM and 8PM is considered water waste and is enforceable as a violation at all times. The CCSUD outdoor water use schedule is as follows:
Odd Address- Tues/Fri
Even Address- Mon/Thurs
USE OF WATER FOR AESTHETIC WATER FEATURES PROHIBITED
Thank you and as always we appreciate your cooperation.
June 12, 2018
The 2017 Consumer Confidence Report is available by clicking this link. If you would like a hard copy, please contact our office and one will be mailed to you.
April 26, 2018
INFORMACIÓN Y/O CAMBIOS EN EL DISTRITO DE SERVICIOS ESPECIALES DE CRYSTAL CLEAR
LOS CAMBIOS SE OBSERVAN POR UNA FECHA EFECTIVA. TODOS LOS OTROS HECHOS ENUMERADOS SON REGLAS/PRÁCTICAS ACTUALES, NO CAMBIOS.
April 26, 2018
September 01, 2017
The new Rules and Regulations for Crystal Clear Special Utility District can be found by clicking on the following link:
Rates and Fees can be found in the Rules and Regulations.
April 04, 2017
Executive Order 13166, "Improving Access to services for Persons with Limited English Proficiency" requires the United States Department of Agriculture (USDA) Rural Development (RD) to ensure services provided by RD recipients comply with the requirements to examine the services provided, identify any need for services to those with Limited English Proficiency (LEP) and develop and implement a system to provide such services to enable persons with LEP to have meaningful access to RD funded programs. Crystal Clear Special Utility District (CCSUD) is in compliance.
February 15, 2017
Crystal Clear SUD offers a feature available from your account log in for any cutomers that wish to sign up for either autodraft from your bank account or recurring credit card payment. You would need to sign into your Crystal Clear SUD account under "BILL PAY' . Once in your account's home screen, on the bottom left side under "Account Settings"-"Enrolled in Auto Pay" there is a status indicator (Yes or No). If you are currently not enrolled and wish to do so, simply click the "Edit" link and you will be directed to a secure window where you will be able to enter your financial information to enroll in auto pay.
January 09, 2017
Beginning February 1, 2017 we will be using a new vendor/gateway for processing our credit cards. If you are set up with or you wish to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS you will be required to submit a new form with your information prior to February 1, 2017. If we do not have a new completed form by that date, there will be no way for CCSUD to charge to your credit card for your February 10, 2017, water bill and you may be subject to late fees.
The form to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS can be found here on this website at http://crystalclearsud.org/all-forms-and-reports or you may pick one up from our office at 2370 FM 1979, San Marcos, Tx 78666. You also have the option to log into your account from the "BILL PAY" here ion this website. You would simply log into your account and from the home page in the bottom left corner of the screen you should see "ACCOUNT SETTINGS" - "ENROLLED IN AUTO PAY" (status Yes or No). If not currently enrolled you can click on the "Edit" link and enroll by completing the information request in the secure window.
If you choose the complete a hard copy paper form, you may mail, fax or hand deliver to our office.
If you have any questions or we can help in any manner, please do not hesitate to contact our office 830-372-1031.
November 23, 2016
EFFECTIVE JANUARY 1, 2017
CRYSTAL CLEAR SPECIAL UTILITY DISTRICT (CCSUD) WILL BEGIN CHARGING A 2% CONVENIENCE FEE ON ALL CREDIT CARD TRANSACTIONS, INCLUDING MONTHLY RECURRING CREDIT CARD PAYMENTS.
If you currently participate in Recurring Credit Card Payments, you may choose to opt out of that process by completing and returning the short form provided by Crystal Clear SUD. The forms are available here on our website (FORMS & REPORTS-All Forms & Reports-CREDIT CARD OPT OUT FORM) or you may pick one up at the CCSUD office.
EFFECTIVO ENERO 1, 2017
LA COMPANIA CRYSTAL CLEAR UTILITY DISTRICT(CCSUD) VA EMPESAR A COBRAR UN 2 POR CIENTO DE RECARGO CUANDO UTILIZE SU TARJETA DE CREDITO OR DEBITO PARA PAGAR SU CUENTA. ESTE RECARGO INCLUYE LAS CUENTAS CUALES SON PAGADOS AUTOMATICAMENTE MENSUALES.
Si ya eres participante en el programa de pagos automaticamente mensuales con su tarjeta de credito puede anular su informacion de su tarjeta. Para anular su infomacion de su tarjeta por favor de llenar una forma cual la compania de Crystal Clear SUD suministrara. Esta forma seran desponibles por internet www.crystalclearsud.org or puede levantar una forma aqui en la officina de CCSUD. Si tiene preguntas por favor de contactar a la officina al numero seguente 830-372-1031.
July 28, 2016
Crystal Clear Special Utility District is no longer sending out alerts about leaks on the customer side.
June 08, 2016
One Meter One House Requirements
Please read the rules pertaining to the one meter per residence requirements. These rules are requirements by Crystal Clear as well as TCEQ and the PUC.
