February 25, 2021
Crystal Clear Special Utility District’s mission is to serve as a provider of clean, reliable potable water to its customers at the lowest possible cost while ensuring that it meets both the customers current and future water needs. Learn More...
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February 24, 2021
February 24, 2021
February 24, 2021
February 23, 2021
February 19, 2021
As CCSUD prepares to start distributing water out to our customers, we ask that you all be aware that you could have breaks from this insane winter weather event on your side that needs attention. If you find this to be the case, please turn the water off at your side of the meter with the customer shut off immediately. If you do not have a customer shut off on your side of the meter, please contact CCSUD ASAP (830) 372-1031 to request a technician be sent out to shut off CCSUD's valve. Please do not attempt to turn this off yourself. We continue to fill tanks in order to restore services, and ANY loss of water will only set CCSUD back on our progress.
The easiest method to check for check for leaks on the customer side is as follows:
Most all of the State is under the same conditions and this leak check may benefit others in different areas. Please spread the word to your friends and families to check for leaks.
February 17, 2021
2:20PM CST February 17, 2021
THIS APPLIES TO ALL CCSUD CUSTOMERS.
Until further notice, ALL Crystal Clear SUD customers are under a boil water notice per TCEQ's standards. A blast notice has been sent out District wide via email, text and phone call (by all methods each customer is enrolled). All CCSUD customers will need to boil ALL water to be consumed. If you have not received the notice, please know that the system is in the process of distributing the notice.
Boil water notices must be issued when distribution pressure drops below 20 pounds per square inch or if disinfection equipment is not functioning properly to maintain the minimum residual (0.2 mg/L free chlorine or 0.5 mg/L chloramines).
CCSUD crews are working to restore water services.
Thank you,
CCSUD Management & Staff
November 06, 2020
September 29, 2020
September 29, 2020
BOIL WATER NOTICE ISSUED FOR LAKE JACKSON, TEXAS:
If you are in or around the Lake Jackson, Texas area or know someone who will be, please be aware of the Boil Water Notice issued.
For more information please use the link below for the article issued by the Texas Commission on Environmental Quality (TCEQ).
https://crystalclearsud.org/news-detail?item_id=16791
September 28, 2020
You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN). Some of the projects are funded by the Texas Water Development Board (TWDB) through the Clean Water State Revolving Fund (CWSRF) equivalency and Drinking Water State Revolving Fund (DWSRF) financial assistance.
All recipients of the CWSRF equivalency and DWSRF financial assistance are required to post notification as part of project public awareness. CCSUD has posted in accordance with this policy. In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. Please use the direct link below to view information on our TWDB funded projects.
https://crystalclearsud.org/state-revolving-fund-project-public-awareness-notification
This can also be accessed from the News & Notices drop down at the top of the page by then clicking on State Revolving Fund Project Public Awareness Notification.
September 28, 2020
CCSUD has added a few new questions to our FAQ list. Please use the direct link below to view the FAQ page.
https://crystalclearsud.org/faq
This page could also be accessed by clicking on the Resources drop down at the top of the page and choosing FAQ.
If you are interested in purchasing property in CCSUD's CCN, FAQ #1 would be extremely important to you.
September 03, 2020
Crystal Clear is seeking to fill two positions, Leak Crew and Meter Crew. Please see the following link for more information.
https://www.crystalclearsud.org/employment-opportunities
September 02, 2020
Please use the links below for the following documents:
CCSUD RULES & REGULATIONS EFFECTIVE OCTOBER 1, 2020
CCSUD DETAILS
https://crystalclearsud.org/documents/296/0_CCSUD_Details_02.11.2020.pdf
CCSUD SPECIFICATIONS
https://crystalclearsud.org/documents/296/CCSUD_Specs_-_02.11.20.pdf
CCSUD RATES EFFECTIVE OCTOBER 1, 2020
Crystal Clear Special Utility District (CCSUD) monthly rates for water consumption and wastewater use will remain the same with no increases to the tiered consumption rates.
The fee formerly known as Texas Water Development (TWDB) Board Bond Fee has been increased and renamed. The fee will now be $12 per month per meter and is aptly renamed as Debt Service.
CCSUD is responsible for repayment of loans in the following manner:
> Quarterly payments to CoBank (interest and principal)
> Bi-annual payments to Texas Water Development Board (TWDB) (interest and principal)
> Annual payments to United States Department of Agriculture (USDA) (interest and principal)
These payments combined total approximately $1,500,000 annually.
The primary purpose of the loans was to maintain, repair, and improve the function of the system which has aged for 50+ years. Water utility companies are responsible for maintaining compliance with the rules and laws of Texas Commission on Environmental Quality (TCEQ). In order to facilitate such maintenance, repairs, improvements, and compliance, loans were required for CCSUD, as there were no fees established early on with CCWSC to provide for a fund balance to cover those years of aging of the system. The fee of $12 per month per meter will only yield approximately one-half (1/2) the cost of those annual loan repayment amounts, and the remainder will be paid from revenues.
CCSUD had a significant increase in the total amount due to Canyon Regional Water Authority (CRWA), however, CCSUD maintained the same monthly fee as FY2019-2020.
July 17, 2020
Crystal Clear SUD has updated the date of when your utility bill will be charged. The balance of your utility bill will be charged to your credit/debit card 3 days BEFORE the due date (7TH OF EACH MONTH).
You will continue to receive a monthly statement by mail or notification that your bill is ready to view. A receipt will be e-mailed to your login address each month. An e-mail will be sent to your login address to notify you if your card will be expiring soon. To log in and view your account at https://logicsolbp.com/crystalclear/login.aspx
You are responsible for updating credit/debit card information by submitting a new payment with your updated card information. If you ever decide to discontinue recurring automatic credit/debit card payment, you may easily deactivate the automatic bill pay feature through the Online Bill Pay site. Your credit/debit card information will not be stored on the site and cannot be accessed or managed by CCSUD staff. Your card will continue to be stored via PCI secured gateway tokenization. This is the process of replacing sensitive card data with unique identification symbols that retain all the essential information about the data without compromising its security.
Bank draft will continue to withdrawal on the Due Date (10th of each month); if you would like to switch please deactivate card and fill out CCSUD’s Bank Draft Form located on our website ( https://crystalclearsud.org/all-forms-and-reports).
If you may have any questions or concerns regarding this email please reach out to one of our Customer Service Representatives during normal business hours at 830-372-1031.
July 10, 2020
Edwards Aquifer Authority (EAA) has declared Stage 1 restrictions on permit holders in the San Antonio pool. This is a 20% reduction in the annual amount that CCSUD is permitted to pump from the Edwards Aquifer in that pool. As of now CCSUD kindly asks that our entire District practice water conservation at its best. This looks to be a long hot and dry summer season with no significant rain in the forecast. At this time, the request is for voluntary reduction by CCSUD customers. If the Stage 1 restriction does not allow for the stabilization of water levels and spring flows, then the anticipation would be a declaration of Stage 2 in the near future. The primary area which receives their supply from the Edwards Aquifer is the Willow Creek Subdivision and Havenwood Subdivision. However, we are asking all customers to use their water responsibly as continued hot and dry conditions play a significant role in other restrictions becoming active. Please use the links below for tips and more information.
https://www.edwardsaquifer.net/restrictions.html
June 16, 2020
May 26, 2020
Over the past couple of months, we have all experienced unexpected change in our lives. We know for some; finances have been especially challenging. As stay-at-home orders began to impact our area, CCSUD voluntarily made adjustments to our billing procedures to extend payment grace-periods and encouraged customers to contact us regarding payment arrangements, if needed, as well as reached out to those which remained delinquent to discuss options.
As the State of Texas continues toward reopening and gets back to normal business operations, we believe it’s critical that CCSUD reinstate the processes that allow us to continue delivering the water service our customers rely on us to provide.
In April, CCSUD voluntarily opted to temporarily suspend disconnection for our services to allow customers time to adjust to new circumstances. As of May 28, 2020, we will once again be disconnecting past due accounts which have not made payment arrangements prior to 7AM on Thursday, May 28, 2020, the extended grace period disconnection day, or paid their delinquent balances by that same date/time.
If you did not set up a payment arrangement or pay the amount due by 5PM April 10, 2020 (which was extended to April 13, 2020, 5PM), then a late fee was assessed to your CCSUD account. If you did not pay your balance due by 7AM April 29, 2020 or set up a payment plan, you will see a non-payment fee charged to your CCSUD account. The CCSUD Office Staff reached out to each delinquent customer which had current contact information on file in an attempt to either settle the balance due or establish a payment plan on April 27 & 28, 2020. As always, we encourage all of our customers to set up payment arrangements prior to their amount due being delinquent to avoid additional fees.
For customers who may be experiencing financial hardship due to COVID-19 and need assistance with their bill, please call us at 830-372-1031 or email info@crystalclearsud.org as soon as possible and we’ll work to create payment arrangements suited to your specific situation.
May 13, 2020
Current and correct contact information is required by CCSUD for many reasons. One of which is that CCSUD Staff distributes alerts via a notification system. This could be vital information which you may not receive if your contact information is not current/correct such as a Boil Water Notice or other emergency alerts. Please contact the CCSUD office 830-372-1031 asap or return the portion of your billing statement that has the update form included with the current and correct information for contacts.
Thank you for your cooperation and immediate attention to this matter.
CCSUD Staff and Management
April 02, 2020
REMINDER – CCSUD OPERATING CHANGES DUE TO COVID-19
CCSUD has closed our office and drive thru window to the public. The night drop will remain available 24/7 and as always, the English IVR 1-888-617-7454 and Spanish IVR 1-888-626-9065 as well as online payment system will be accessible 24/7.
For any business or account questions and matters please email info@crystalclearsud.org or call temporary office number (512) 216-0327 during normal business hours.
All other issues after hours will continue to be called into the company Office number (830)-372-1031 option 4 and the on-call Operations Staff will be notified.
March 28, 2020
URGENT – CCSUD OPERATING CHANGES DUE TO COVID-19
CCSUD will be closing their office and drive thru window to the public. The night drop will remain available 24/7. Beginning Monday, March 30, 2020, you will call (512) 216-0327 for any business or account questions and matters. All other issues will continue to be called into the company phone number (830)-372-1031 and the on-call Operations Staff will be notified.
Translate to Spanish:
URGENTE – CCSUD CAMBIOS DE OPERACIONES DEBIDO AL COVID-19
CCSUD cerrará su oficina y paseo a través de la ventana al público. La gota de noche permanecerá 24/7 disponible. Comenzando el lunes, 30 de marzo de 2020, llamará (512) 216-0327 para cualquier negocio o considerará preguntas y asuntos. Todos los demás problemas seguirán siendo llamados al número de teléfono de la compañía (830)-372-1031 y se notificará al personal de operaciones de llamada.
March 24, 2020
Beginning Wednesday, March 25, 2020, CCSUD will be running a critical limited staff only operation. The lobby is closed to the public, but the night drop/IVR/online payment system are all available 24/7 and the drive thru and phones will all remain active during normal business hours (7AM to 5PM - Monday through Friday). We are taking these measures to limit our exposure to the public and ensure that our employees, customers and community are safe and that we are equipped to continue to perform our duties to provide safe potable water and repair leaks/reconnect meters. No other non-essential duties will be performed and we will not offer the after hours reconnect option during this time.
We appreciate your patience and understanding.
March 20, 2020
March 16, 2020
The National Rural Water Association continues to monitor the coronavirus (COVID-19) outbreak and recommends all water and wastewater utilities review the best and latest information on the following trusted websites:
At this time, existing safe management techniques in both drinking water and sanitation apply to COVID-19. Extra measures are not needed. In particular, disinfection treatment processes will facilitate more rapid die-off of the COVID-19 virus. Provision of safe water, sanitation and hygienic conditions play an essential role in protecting human health during all infectious disease outbreaks, including the current COVID-19 outbreak.
Frequent and proper hand washing is one of the most important prevention measures for COVID-19. Good and consistently applied hygiene in communities, homes, schools, workplaces, marketplaces and health care facilities will further help to prevent human-to-human transmission of COVID-19.
This outbreak continues to evolve and information changes daily. Similar to past viral outbreaks of this magnitude, COVID-19 is something to be taken very seriously. NRWA will continue to monitor the situation and is following the guidance of leading health authorities. Any impact to technical assistance, training programs, meeting and/or conferences will be posted prominently at https://nrwa.org/initiatives/covid-19/.
The National Rural Water Association (NRWA) is the country’s largest public drinking water and sanitation supply organization with over 31,000 small and rural community members dedicated to drinking water quality, environmental protection and public health protection. Safe drinking water and sanitation are generally recognized as the most essential public health, public welfare, and civic necessities.
January 17, 2020
Effective beginning January 22, 2020:
CCSUD will be offering after hours reconnection of water services. Customers which have been disconnected due to non-payment will have the option for after hours reconnection of those services. This only applies to those customers which have not paid prior to 5:00PM CST, all others which paid prior to 5:00PM CST, will be reconnected in accordance with CCSUD Rules & Regulation. All of the following will be required and strictly enforced:
1. The entire amount owed including ALL applicable fees must be paid prior to requesting the after hours reconnect, or the technician will not be dispatched.
2. Once the customer has paid, they will call and the on-call technician will verify the required applicable payment has been received.
3. The customer, which must be the account owner, must sign a document, when the technician arrives, agreeing to the $50 reconnect fee or the service will not be reconnected. If the customer calls for an after hours reconnect and then refuses to sign the document, the customer may be charged a $125 service fee.
4. The customer, account owner, must be present at the time of the after hours reconnect or the water service will not be reconnected and a $125 service fee may be charged.
5. UNDER NO CIRCUMSTANCES WILL ANY MONEY BE PAID TO THE CCSUD FIELD TECHNICIAN; THEY DO NOT CARRY ANY FUNDS ON THEIR PERSON. The after hours fee will be added to the customer's account and this amount will be part of the entire balance owed on the next bill. If not paid, this amount may be cause for disconnection of services.
If you have any questions or concerns, please do not hesitate to contact our office 830-372-1031 and speak to one of our Office Staff.
Thank you,
CCSUD Management
October 24, 2019
CCSUD now has a quarterly newsletter. Please click on the link for the October 2019 Issue.
October 01, 2019
Please use the link below for a direct path to view the CCSUD rates effective 10-01-2019.
https://crystalclearsud.org/documents/296/10-1-2019_RATE_SHEET.pdf
Thank you,
CCSUD Management
August 29, 2019
Rules and Regulations changes effective October 1, 2019:
SECTION G: RATES AND SERVICE FEES – 6. Monthly Charges – (F) CRWA
SECTION G: RATES AND SERVICE FEES – 3. Deposits
|
5/8” x 3/4” (standard) meter |
$450 |
|
3/4” x 3/4” meter |
$675 |
|
1” meter |
$1,125 |
|
1 ½” meter |
$2,250 |
|
2” meter |
$3,600 |
|
3” meter |
$7,200 |
|
4” meter |
$11,250 |
|
6” meter |
$22,500 |
In the event that the water service is physically disconnected (meter locked) for non-payment, the customer may be required to pay this increased deposit prior to restoring water service. Where the situation occurs in which a customer has been charged for the third (3rd) non-payment fee within a consecutive 24 month period and has paid their balance, including all applicable late and non-payment fees prior to a CCSUD Staff member physically disconnecting the service, the customer may also be required to pay the increased deposit or be subject to immediate physical disconnect.
SECTION G: RATES AND SERVICE FEES – 26. Non-refundable Application Fee
SECTION E: SERVICE RULES AND REGULATIONS - 12 Rules of Disconnection of Services - (E) Disconnection Due to Utility Abandonment
SECTION G: RATES AND SERVICE FEES – 3. Deposits – (D) Refund of Deposit
SECTION E: SERVICE RULES AND REGULATIONS – 13. NSF/Return Payment/Check Policy
November 09, 2018
If you received this Alert via text, please visit the CCSUD website to view the entire message.
Beginning Thursday, December 20, 2018 the CCSUD Office will open 2 hours later (10AM) on the 3rd Thursday of the month. The CCSUD Staff will be involved in safety training on this day each month, with the exception of any holidays observed by CCSUD. In those cases the CCSUD Office would be closed for the entire day.
All of the online and automated services will continue to be available during these times/dates.
October 10, 2018
If you receive this Alert via text, please visit the CCSUD website for more informtion: https://crystalclearsud.org/
CCSUD has made changes to its Cross Connection Control Program. Please follow the link below for more information rgarding this topic and the changes. This change is effective immediately.
https://www.crystalclearsud.org/backflow-prevention-assemblies
July 11, 2018
If you received this alert via text message, you will need to go to the website http://crystalclearsud.org and click on the Alerts on the right side of the homepage to view this alert. If you received this alert via email, please use the link below for important information regarding your CCSUD account changes.
https://crystalclearsud.org/documents/296/Information_Notice_2018.pdf
April 26, 2018
INFORMACIÓN Y/O CAMBIOS EN EL DISTRITO DE SERVICIOS ESPECIALES DE CRYSTAL CLEAR
LOS CAMBIOS SE OBSERVAN POR UNA FECHA EFECTIVA. TODOS LOS OTROS HECHOS ENUMERADOS SON REGLAS/PRÁCTICAS ACTUALES, NO CAMBIOS.
April 26, 2018
April 04, 2017
Executive Order 13166, "Improving Access to services for Persons with Limited English Proficiency" requires the United States Department of Agriculture (USDA) Rural Development (RD) to ensure services provided by RD recipients comply with the requirements to examine the services provided, identify any need for services to those with Limited English Proficiency (LEP) and develop and implement a system to provide such services to enable persons with LEP to have meaningful access to RD funded programs. Crystal Clear Special Utility District (CCSUD) is in compliance.
February 15, 2017
Crystal Clear SUD offers a feature available from your account log in for any cutomers that wish to sign up for either autodraft from your bank account or recurring credit card payment. You would need to sign into your Crystal Clear SUD account under "BILL PAY' . Once in your account's home screen, on the bottom left side under "Account Settings"-"Enrolled in Auto Pay" there is a status indicator (Yes or No). If you are currently not enrolled and wish to do so, simply click the "Edit" link and you will be directed to a secure window where you will be able to enter your financial information to enroll in auto pay.
January 09, 2017
Beginning February 1, 2017 we will be using a new vendor/gateway for processing our credit cards. If you are set up with or you wish to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS you will be required to submit a new form with your information prior to February 1, 2017. If we do not have a new completed form by that date, there will be no way for CCSUD to charge to your credit card for your February 10, 2017, water bill and you may be subject to late fees.
The form to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS can be found here on this website at http://crystalclearsud.org/all-forms-and-reports or you may pick one up from our office at 2370 FM 1979, San Marcos, Tx 78666. You also have the option to log into your account from the "BILL PAY" here ion this website. You would simply log into your account and from the home page in the bottom left corner of the screen you should see "ACCOUNT SETTINGS" - "ENROLLED IN AUTO PAY" (status Yes or No). If not currently enrolled you can click on the "Edit" link and enroll by completing the information request in the secure window.
If you choose the complete a hard copy paper form, you may mail, fax or hand deliver to our office.
If you have any questions or we can help in any manner, please do not hesitate to contact our office 830-372-1031.
November 23, 2016
EFFECTIVE JANUARY 1, 2017
CRYSTAL CLEAR SPECIAL UTILITY DISTRICT (CCSUD) WILL BEGIN CHARGING A 2% CONVENIENCE FEE ON ALL CREDIT CARD TRANSACTIONS, INCLUDING MONTHLY RECURRING CREDIT CARD PAYMENTS.
If you currently participate in Recurring Credit Card Payments, you may choose to opt out of that process by completing and returning the short form provided by Crystal Clear SUD. The forms are available here on our website (FORMS & REPORTS-All Forms & Reports-CREDIT CARD OPT OUT FORM) or you may pick one up at the CCSUD office.
EFFECTIVO ENERO 1, 2017
LA COMPANIA CRYSTAL CLEAR UTILITY DISTRICT(CCSUD) VA EMPESAR A COBRAR UN 2 POR CIENTO DE RECARGO CUANDO UTILIZE SU TARJETA DE CREDITO OR DEBITO PARA PAGAR SU CUENTA. ESTE RECARGO INCLUYE LAS CUENTAS CUALES SON PAGADOS AUTOMATICAMENTE MENSUALES.
Si ya eres participante en el programa de pagos automaticamente mensuales con su tarjeta de credito puede anular su informacion de su tarjeta. Para anular su infomacion de su tarjeta por favor de llenar una forma cual la compania de Crystal Clear SUD suministrara. Esta forma seran desponibles por internet www.crystalclearsud.org or puede levantar una forma aqui en la officina de CCSUD. Si tiene preguntas por favor de contactar a la officina al numero seguente 830-372-1031.
July 28, 2016
Crystal Clear Special Utility District is no longer sending out alerts about leaks on the customer side.
June 08, 2016
One Meter One House Requirements
Please read the rules pertaining to the one meter per residence requirements. These rules are requirements by Crystal Clear as well as TCEQ and the PUC.
