Drought Contingency

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Office Closed January 21, 2019

January 18, 2019

CCSUD's office will be closed for the observance of Martin Luther King Jr. day. As always payments can be made via the web, IVR 1-888-617-7454 (English) or 1-888-626-9065 (Spanish), or through our nightdrop located at the drive through window (Please no cash). Disconnect this month is on January 23rd and all payments will need to be recieved before 7AM on the 23rd otherwise a non-payment fee will be applied. Our office will reopen for normal business hours on Tuesday, January 22, 2019. If you have an emergency afterhours you can contact us at 830-372-1031 Option 4.

SPANISH IVR NOW AVAILABLE

November 09, 2018

If you receive alerts via text, please see the CCSUD website for full details https://crystalclearsud.org/

Crystal Clear Special Utility District ha añadido una nueva característica. Ahora ofrecemos un sistema de Respuesta de Voz Interactiva en Español (IVR) que es un sistema de pago telefónico automatizado disponible 24/7. Esto le permitirá acceder a la información de su cuenta y pagar su factura de CCSUD. Puede utilizar esta función llamando al 1-888-626-9065 y siguiendo las indicaciones.

Crystal Clear Special Utility District has added a new feature. We now offer a Spanish Interactive Voice Response (IVR) system which is an automated phone payment system available 24/7. This will allow you to access your account information and pay your CCSUD bill. You may utilize this feature by calling 1-888-626-9065 and following the prompts.

CCSUD Office Hours Modification

November 09, 2018

If you received this Alert via text, please visit the CCSUD website to view the entire message.

Beginning Thursday, December 20, 2018 the CCSUD Office will open 2 hours later (10AM) on the 3rd Thursday of the month. The CCSUD Staff will be involved in safety training on this day each month, with the exception of any holidays observed by CCSUD. In those cases the CCSUD Office would be closed for the entire day.

All of the online and automated services will continue to be available during these times/dates.

Changes to the Crystal Clear Special Utility District’s Cross Connection Control Program

October 10, 2018

If you receive this Alert via text, please visit the CCSUD website for more informtion: https://crystalclearsud.org/

CCSUD has made changes to its Cross Connection Control Program. Please follow the link below for more information rgarding this topic and the changes. This change is effective immediately.

https://www.crystalclearsud.org/backflow-prevention-assemblies

STAGE 3 WATER RESTRICTION

August 24, 2018

STAGE 3: If you receive alerts via text, please log into the website for this complete alert message.

Use of water for landscape irrigation shall be only performed between midnight and 10AM and from 8PM to midnight. Water-use restrictions applicable to aesthetic water features and the washing of vehicles, structures, or impervious surfaces are applicable to each successively higher stage. Irrigation between 10AM and 8PM is considered water waste and is enforceable as a violation at all times. The Crystal Clear SUD outdoor water-use schedule is as follows:

CCSUD is now in Stage 3 of water restrictions for zones 7 and 8. Please use the link below to see the zone map to determine if you are in the affected areas. https://crystalclearsud.org/documents/296/14CCSUD001_FP_ZONES_MAP_20180801.pdf

Stage 3 - Mandatory

Odd Address Tuesday

Even Address Thursday

Use of water to wash vehicles, structures, or impervious surfaces limited to watering day (listed above).

Please use the link below to review Crystal Clear SUD's Water Conservation & Drought Contingency Plan (Page 27 specific for Response Stages).

https://crystalclearsud.org/documents/296/CCSUD_CCWSC_WCP_DCP_2014_FINAL_HR__2_.pdf

IMPORTANT ACCOUNT INFORMATION DOCUMENT 2018

July 11, 2018

If you received this alert via text message, you will need to go to the website http://crystalclearsud.org and click on the Alerts on the right side of the homepage to view this alert. If you received this alert via email, please use the link below for important information regarding your CCSUD account changes.

https://crystalclearsud.org/documents/296/Information_Notice_2018.pdf

CCSUD STAGE 2 MANDATORY WATER CONSERVATION

June 18, 2018

The following areas are currently under Stage 2 MANDATORY Water Conservation:
Village Of Hunter
Willow Creek
Kohlenberg Rd.
Kroesche Ln.
The use of water for landscape irrigation shall be only performed between midnight and 10AM and from 8PM to midnight. Water-use restrictions applicable to aesthetic water features and the washing of vehicles, structures, or impervious surfaces are applicable to each successively higher stage. Irrigation between 10AM and 8PM is considered water waste and is enforceable as a violation at all times. The CCSUD outdoor water use schedule is as follows:
Odd Address- Tues/Fri
Even Address- Mon/Thurs

USE OF WATER FOR AESTHETIC WATER FEATURES PROHIBITED
Thank you and as always we appreciate your cooperation.

2017 Consumer Confidence Report

June 12, 2018

The 2017 Consumer Confidence Report is available by clicking this link. If you would like a hard copy, please contact our office and one will be mailed to you.

http://www.crystalclearsud.org/water-quality-report

INFORMACIÓN Y/O CAMBIOS EN EL DISTRITO DE SERVICIOS ESPECIALES DE CRYSTAL CLEAR

April 26, 2018

INFORMACIÓN Y/O CAMBIOS EN EL DISTRITO DE SERVICIOS ESPECIALES DE CRYSTAL CLEAR

Efectivo el 1 de Junio de 2018: todas las cuentas que fueron debajo de un facturador alterno (arrendatario) serán puestas en el nombre del dueño de la tierra y el arrendatario será enumerado como en cuidado de (c/o).

Todas las facturas de agua de Crystal Clear SUD se deben antes de las cinco de la tarde (5:00pm) el diez (10) de cada mes. Independientemente del método de pagar que un cliente utilice, todas las facturas pagadas después de las 5:00pm en el dia diez 10 están tarde en ese momento un $20 o 15% (cualquiera que sea la más alta de las dos) se aplicará la multa por penalidad/retraso.

Efectivo el 1 de mayo de 2018: si la cuenta esta atrasada y el cliente no paga antes de las 8:00am del día de desconeción, el cliente estará sujeto a estado de desconexión y un recargo de $150 y se agregará a la cuenta comenzando a las 8:00 a.m. la tarifa de $150 debe ser pagada además de la cantidad atrasada adeudada para prevenir la desconexión y/o para restaurar servicios del agua.

Las fechas restantes de desconexión de 2018 son las siguientes:
Ø 8:00am – 24 de Mayo/25 de Junio/25 de Julio/27 de Agosto/25 de Septiembre/25 de Octubre/ 26 de Noviembre/26 de Diciembre

Si una cuenta es desconectada por falta de pago y el balance no esta pagado por la siguiente fecha de desconexión, el medidor estará sujeto a la entrega forzada (el medidor será retirado de la ubicación) y la cantidad adeudada estará sujeta a cobros, incluyendo todos honorarios aplicables. Si una cuenta es entregada (forzada o voluntaria), no puede haber garantía de capacidad de agua a ese lugar en el futuro. Si no hay registro de una tasa de recuperación/impacto de capital pagada por la propiedad de un cliente

En el caso de que un cliente solicite que se reinstale un medidor después de que el medidor haya sido entregado (forzado o voluntario) si se pagó una tasa de recuperación/impacto de capital, y el cliente paga todos los cargos adeudados, el cliente tendrá que pagar un depósito (actualmente $300) y una cuota para instalar el medidor (actualmente hasta $700). Si no hay ningún registro de la recuperación de capital/tasa de impacto que se paga, el cliente puede ser requerido a pagar por un estudio de ingeniero para determinar si hay capacidad disponible en t

Se requiere que los clientes de CCSUD paguen los gastos mínimos mensuales por cualquier medidor sin tener en cuenta si hay uso del agua / el consumo.

CCSUD clientes que utilizen tarjetas (de crédito/débito teniendo la mastercard, visa y/o descubrir el logotipo), estará sujeto a un cargo adicional en el momento de la transacción. Esta tasa es actualmente el 2% de la cantidad pagada. Este proceso se inició el 1 de enero de 2017 y ha sido publicado en la CCSUD office, en la parte posterior de varios meses de declaraciones y en la ccsud website http://crystalclearsud.org así como declarado verbalmente por el ccsud customer service representante. Que esto serva de aviso que ya no se les avisara solamente sera cobrado.

Las horas de operaciones para Crystal Clear Special Utility District (CCSUD) son de lunes a viernes, 8:00 hasta las 5:00. Dirección física: 2370 FM 1979, San Marcos, Texas 78666 teléfono: (830) 372-1031.

CCSUD tiene una caja de pagos para despues de horas en el lado sur de la oficina. Los clientes también pueden pagar con tarjeta de crédito en línea en nuestro sitio web. Si usted paga en línea, usted debe llamar al CCSUD oficina (830) 372-1031 para avisar de su pago en línea en el día de desconecxion.

CCSUD no acepta más de 100 centavos ($1.00 en centavos) para el pago en la cuenta.

Si un cliente ha optado para recibir alertas desde el sitio web www.crystalclearsud.org, entonces el cliente va a recibir todas las notificaciones que CCSUD manda. CCSUD no tiene control sobre esa suscripción que el cliente eligió.

Si un cliente no desea recibir la cortesía de notificaciones que CCSUD envía a través del correo electrónico, llamada telefónica o mensaje de texto, el cliente deberá avisar al CCSUD personal en la escritura. Usted continuará recibiendo necesario e importante los mensajes enviados de la misma manera.

CCSUD no es responsable del USPS. Cualquier pago u otras correspondencias que no son entregadas a ccsud y/o clientes CCSUD son la responsabilidad exclusiva del USPS.

LOS CAMBIOS SE OBSERVAN POR UNA FECHA EFECTIVA. TODOS LOS OTROS HECHOS ENUMERADOS SON REGLAS/PRÁCTICAS ACTUALES, NO CAMBIOS.

INFORMATION AND/OR CHANGES AT CRYSTAL CLEAR SPECIAL UTILITY DISTRICT

April 26, 2018

EFFECTIVE JUNE 1, 2018: All accounts which were listed under an alternate biller (tenant) will be put back in the land owner’s name and the tenant will be listed as in care of (C/O).
All Crystal Clear Special Utility District (CCSUD) water bills are due by FIVE O’CLOCK PM (5:00PM) the TENTH DAY (10^th) of each month. Regardless of which method of payment a customer utilizes, all bills paid after 5:00PM on the 10^th are delinquent and at that time a $20 or 15% (whichever is the higher of the two) penalty/ late fee will be applied.
EFFECTIVE MAY 1, 2018: If a customer’s delinquent account is not paid BEFORE 8:00AM ON DISCONNECT DAY the customer will be subject to disconnect status and THE FULL $150 fee will be added to the account beginning at 8:00AM. The $150 fee must be paid in addition to the delinquent amount owed to prevent disconnection and/or to restore water services.
The remaining disconnect dates for 2018 are as follows:
8:00AM – May 24^th/ June 25^th/ July 25^th/ August 27^th/ Sept. 25^th/ Oct. 25^th/Nov. 26^th/ Dec. 26^th

If an account is disconnected for non-payment and the balance is not paid by the following disconnect date, the meter will be subject to forced surrender (the meter will be pulled from the location) and the amount due will be subject to collections, including all applicable fees. If an account is surrendered (forced or voluntary), there may be no guarantee of water capacity to that location in the future. If there is no record of a Capital Recovery/Impact Fee paid for a customer’s property, there is no guarantee that water will be available once a meter is removed (forced or voluntary).
In the event a customer requests that a meter be reinstalled after the meter has been surrendered (forced or voluntary) if a Capital Recovery/Impact Fee was paid, and the customer pays all charges due, the customer will be required to pay a deposit (currently $300) and a fee to install the meter (currently up to $700). If no there is no record of Capital Recovery/Impact Fee being paid, the customer may be required to pay for an Engineer Study to determine if there is available capacity on the line that would supply water to their property.
CCSUD customers are required to pay the monthly minimum charges for any meter regardless of whether there is water usage/consumption.
CCSUD customers which choose to pay for charges and other fees (with a credit/debit card bearing the MasterCard, Visa and/or Discover logo), will be subject to an additional fee at the time of the transaction. This fee is currently 2% of the amount being paid. This process began January 1, 2017 and has been posted in the CCSUD Office, on the back of several months’ statements and on the CCSUD website http://crystalclearsud.org as well as verbally stated by the CCSUD Customer Service Representatives taking the payment. This will serve as your notice and the amount you will be advised that you owe will include this fee.
The hours of operations for Crystal Clear Special Utility District (CCSUD) are Monday through Friday, 8:00AM to 5:00PM. Physical Address: 2370 FM 1979, San Marcos, Texas 78666 Phone: (830) 372-1031.
CCSUD has a convenient after hours drop box located on the south side of the building. Customers may also pay by credit card online at our website. If you pay online, you must call the CCSUD Office (830) 372-1031 to advise of your online payment on disconnect day
CCSUD will NOT accept any more than 100 pennies ($1.00 in pennies) for payment on the account at any one time.
If a customer has opted in to distributed alerts from the CCSUD website, then the customer must unsubscribe. CCSUD Staff has no control over that subscription which the customer chose.
If a customer does not want to receive the Courtesy Blasts which CCSUD sends out via email, phone call, and or text message, the customer must advise the CCSUD Staff in writing. You will continue to receive required and important messages sent out in the same manner.
CCSUD is not responsible for the USPS. Any payments or other correspondences that are not delivered to CCSUD and/or CCSUD customers are the sole responsibility of the USPS.
THE CHANGES ARE NOTED BY AN EFFECTIVE DATE. ALL OTHER LISTED FACTS ARE CURRENT RULES/PRACTICES, NOT CHANGES.

Rules & Regulations Updated

September 01, 2017

The new Rules and Regulations for Crystal Clear Special Utility District can be found by clicking on the following link:

http://www.crystalclearsud.org/documents/296/Crystal_Clear_Rules_and_Regulationr_Rev_Aug_2017-ilovepdf-compressed.pdf

Rates and Fees can be found in the Rules and Regulations.

Limited English Proficiency (LEP) Requirements

April 04, 2017

Executive Order 13166, "Improving Access to services for Persons with Limited English Proficiency" requires the United States Department of Agriculture (USDA) Rural Development (RD) to ensure services provided by RD recipients comply with the requirements to examine the services provided, identify any need for services to those with Limited English Proficiency (LEP) and develop and implement a system to provide such services to enable persons with LEP to have meaningful access to RD funded programs. Crystal Clear Special Utility District (CCSUD) is in compliance.

WEBSITE FEATURE FOR AUTO PAYMENT

February 15, 2017

Crystal Clear SUD offers a feature available from your account log in for any cutomers that wish to sign up for either autodraft from your bank account or recurring credit card payment. You would need to sign into your Crystal Clear SUD account under "BILL PAY' . Once in your account's home screen, on the bottom left side under "Account Settings"-"Enrolled in Auto Pay" there is a status indicator (Yes or No). If you are currently not enrolled and wish to do so, simply click the "Edit" link and you will be directed to a secure window where you will be able to enter your financial information to enroll in auto pay.

RECURRING CREDIT CARD PAYMENTS

January 09, 2017

Beginning February 1, 2017 we will be using a new vendor/gateway for processing our credit cards. If you are set up with or you wish to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS you will be required to submit a new form with your information prior to February 1, 2017. If we do not have a new completed form by that date, there will be no way for CCSUD to charge to your credit card for your February 10, 2017, water bill and you may be subject to late fees.

The form to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS can be found here on this website at http://crystalclearsud.org/all-forms-and-reports or you may pick one up from our office at 2370 FM 1979, San Marcos, Tx 78666. You also have the option to log into your account from the "BILL PAY" here ion this website. You would simply log into your account and from the home page in the bottom left corner of the screen you should see "ACCOUNT SETTINGS" - "ENROLLED IN AUTO PAY" (status Yes or No). If not currently enrolled you can click on the "Edit" link and enroll by completing the information request in the secure window.

If you choose the complete a hard copy paper form, you may mail, fax or hand deliver to our office.

If you have any questions or we can help in any manner, please do not hesitate to contact our office 830-372-1031.

CREDIT CARD CONVENIENCE FEE

November 23, 2016

EFFECTIVE JANUARY 1, 2017

CRYSTAL CLEAR SPECIAL UTILITY DISTRICT (CCSUD) WILL BEGIN CHARGING A 2% CONVENIENCE FEE ON ALL CREDIT CARD TRANSACTIONS, INCLUDING MONTHLY RECURRING CREDIT CARD PAYMENTS.

If you currently participate in Recurring Credit Card Payments, you may choose to opt out of that process by completing and returning the short form provided by Crystal Clear SUD. The forms are available here on our website (FORMS & REPORTS-All Forms & Reports-CREDIT CARD OPT OUT FORM) or you may pick one up at the CCSUD office.

EFFECTIVO ENERO 1, 2017

LA COMPANIA CRYSTAL CLEAR UTILITY DISTRICT(CCSUD) VA EMPESAR A COBRAR UN 2 POR CIENTO DE RECARGO CUANDO UTILIZE SU TARJETA DE CREDITO OR DEBITO PARA PAGAR SU CUENTA. ESTE RECARGO INCLUYE LAS CUENTAS CUALES SON PAGADOS AUTOMATICAMENTE MENSUALES.

Si ya eres participante en el programa de pagos automaticamente mensuales con su tarjeta de credito puede anular su informacion de su tarjeta. Para anular su infomacion de su tarjeta por favor de llenar una forma cual la compania de Crystal Clear SUD suministrara. Esta forma seran desponibles por internet www.crystalclearsud.org or puede levantar una forma aqui en la officina de CCSUD. Si tiene preguntas por favor de contactar a la officina al numero seguente 830-372-1031.

Leak Alerts

July 28, 2016

Crystal Clear Special Utility District is no longer sending out alerts about leaks on the customer side.

One Meter Per Residence Requirements

June 08, 2016

One Meter One House Requirements

Please read the rules pertaining to the one meter per residence requirements. These rules are requirements by Crystal Clear as well as TCEQ and the PUC.

Relevant Documents

Alerts

Office Closed January 21, 2019

SPANISH IVR NOW AVAILABLE

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