Please see the latest information on Drought Contingency in the Crystal Clear community below.
Drought Contingency
Relevant Documents
- 2019 CCSUD WATER CONSERVATION & DROUGHT CONTINGENCY PLAN ( PDF / 1,929 KB )
January 27, 2020
Please see the latest information on Drought Contingency in the Crystal Clear community below.
2019 CCSUD WATER CONSERVATION & DROUGHT CONTINGENCY PLAN: Download File | Request Hard Copy
| Today | Tomorrow | Wednesday |
|---|---|---|
|
Clear
73°/56°
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Rain
72°/43°
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Clear
61°/42°
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| Powered by Dark Sky | ||
January 23, 2020
January 17, 2020
January 23, 2020
Due to maintenance, the IVR system will be unavailable beginning Friday, January 24, 2020 at 5:00PM CST and continuing until Sunday, January 26, 2020 at 7:00AM CST. The Online Bill Payment system will also be unavailable beginning Saturday, January 25, 2020 at 6:30AM CST and continuing until 8:00PM CST Saturday, January 25, 2020. Thank you for your understanding.
CCSUD Staff and Management
January 23, 2020
Due to maintenance, the IVR system will be unavailable beginning Friday, January 24, 2020 at 5:00PM CST and continuing until Sunday, January 26, 2020 at 7:00AM CST. The Online Bill Payment system will also be unavailable beginning Saturday, January 25, 2020 at 6:30AM CST and continuing until 8:00PM CST Saturday, January 25, 2020. Thank you for your understanding.
CCSUD Staff and Management
January 17, 2020
Effective beginning January 22, 2020:
CCSUD will be offering after hours reconnection of water services. Customers which have been disconnected due to non-payment will have the option for after hours reconnection of those services. This only applies to those customers which have not paid prior to 5:00PM CST, all others which paid prior to 5:00PM CST, will be reconnected in accordance with CCSUD Rules & Regulation. All of the following will be required and strictly enforced:
1. The entire amount owed including ALL applicable fees must be paid prior to requesting the after hours reconnect, or the technician will not be dispatched.
2. Once the customer has paid, they will call and the on-call technician will verify the required applicable payment has been received.
3. The customer, which must be the account owner, must sign a document, when the technician arrives, agreeing to the $50 reconnect fee or the service will not be reconnected. If the customer calls for an after hours reconnect and then refuses to sign the document, the customer may be charged a $125 service fee.
4. The customer, account owner, must be present at the time of the after hours reconnect or the water service will not be reconnected and a $125 service fee may be charged.
5. UNDER NO CIRCUMSTANCES WILL ANY MONEY BE PAID TO THE CCSUD FIELD TECHNICIAN; THEY DO NOT CARRY ANY FUNDS ON THEIR PERSON. The after hours fee will be added to the customer's account and this amount will be part of the entire balance owed on the next bill. If not paid, this amount may be cause for disconnection of services.
If you have any questions or concerns, please do not hesitate to contact our office 830-372-1031 and speak to one of our Office Staff.
Thank you,
CCSUD Management
November 20, 2019
CCSUD will be sending out bills this month and they will have a new look to them. CCSUD wanted to make everyone aware. We hope you enjoy this easy to read version. As always thank you for your patience.
October 24, 2019
CCSUD now has a quarterly newsletter. Please click on the link for the October 2019 Issue.
October 01, 2019
Please use the link below for a direct path to view the CCSUD rates effective 10-01-2019.
https://crystalclearsud.org/documents/296/10-1-2019_RATE_SHEET.pdf
Thank you,
CCSUD Management
September 15, 2019
CCSUD now has a facebook page that can be followed for important messages, updates and closures. You can follow the link www.facebook.com/CrystalClearSUD2370 and click "Like"
August 29, 2019
Rules and Regulations changes effective October 1, 2019:
SECTION G: RATES AND SERVICE FEES – 6. Monthly Charges – (F) CRWA
SECTION G: RATES AND SERVICE FEES – 3. Deposits
|
5/8” x 3/4” (standard) meter |
$450 |
|
3/4” x 3/4” meter |
$675 |
|
1” meter |
$1,125 |
|
1 ½” meter |
$2,250 |
|
2” meter |
$3,600 |
|
3” meter |
$7,200 |
|
4” meter |
$11,250 |
|
6” meter |
$22,500 |
In the event that the water service is physically disconnected (meter locked) for non-payment, the customer may be required to pay this increased deposit prior to restoring water service. Where the situation occurs in which a customer has been charged for the third (3rd) non-payment fee within a consecutive 24 month period and has paid their balance, including all applicable late and non-payment fees prior to a CCSUD Staff member physically disconnecting the service, the customer may also be required to pay the increased deposit or be subject to immediate physical disconnect.
SECTION G: RATES AND SERVICE FEES – 26. Non-refundable Application Fee
SECTION E: SERVICE RULES AND REGULATIONS - 12 Rules of Disconnection of Services - (E) Disconnection Due to Utility Abandonment
SECTION G: RATES AND SERVICE FEES – 3. Deposits – (D) Refund of Deposit
SECTION E: SERVICE RULES AND REGULATIONS – 13. NSF/Return Payment/Check Policy
April 29, 2019
CCSUD has an opening for a Meter Technician. Please follow the link for more details and an employment application. The position will remain open until filled.
https://crystalclearsud.org/employment-opportunities
November 09, 2018
If you received this Alert via text, please visit the CCSUD website to view the entire message.
Beginning Thursday, December 20, 2018 the CCSUD Office will open 2 hours later (10AM) on the 3rd Thursday of the month. The CCSUD Staff will be involved in safety training on this day each month, with the exception of any holidays observed by CCSUD. In those cases the CCSUD Office would be closed for the entire day.
All of the online and automated services will continue to be available during these times/dates.
October 10, 2018
If you receive this Alert via text, please visit the CCSUD website for more informtion: https://crystalclearsud.org/
CCSUD has made changes to its Cross Connection Control Program. Please follow the link below for more information rgarding this topic and the changes. This change is effective immediately.
https://www.crystalclearsud.org/backflow-prevention-assemblies
July 11, 2018
If you received this alert via text message, you will need to go to the website http://crystalclearsud.org and click on the Alerts on the right side of the homepage to view this alert. If you received this alert via email, please use the link below for important information regarding your CCSUD account changes.
https://crystalclearsud.org/documents/296/Information_Notice_2018.pdf
June 12, 2018
The 2017 Consumer Confidence Report is available by clicking this link. If you would like a hard copy, please contact our office and one will be mailed to you.
April 26, 2018
INFORMACIÓN Y/O CAMBIOS EN EL DISTRITO DE SERVICIOS ESPECIALES DE CRYSTAL CLEAR
LOS CAMBIOS SE OBSERVAN POR UNA FECHA EFECTIVA. TODOS LOS OTROS HECHOS ENUMERADOS SON REGLAS/PRÁCTICAS ACTUALES, NO CAMBIOS.
April 26, 2018
September 01, 2017
The new Rules and Regulations for Crystal Clear Special Utility District can be found by clicking on the following link:
Rates and Fees can be found in the Rules and Regulations.
April 04, 2017
Executive Order 13166, "Improving Access to services for Persons with Limited English Proficiency" requires the United States Department of Agriculture (USDA) Rural Development (RD) to ensure services provided by RD recipients comply with the requirements to examine the services provided, identify any need for services to those with Limited English Proficiency (LEP) and develop and implement a system to provide such services to enable persons with LEP to have meaningful access to RD funded programs. Crystal Clear Special Utility District (CCSUD) is in compliance.
February 15, 2017
Crystal Clear SUD offers a feature available from your account log in for any cutomers that wish to sign up for either autodraft from your bank account or recurring credit card payment. You would need to sign into your Crystal Clear SUD account under "BILL PAY' . Once in your account's home screen, on the bottom left side under "Account Settings"-"Enrolled in Auto Pay" there is a status indicator (Yes or No). If you are currently not enrolled and wish to do so, simply click the "Edit" link and you will be directed to a secure window where you will be able to enter your financial information to enroll in auto pay.
January 09, 2017
Beginning February 1, 2017 we will be using a new vendor/gateway for processing our credit cards. If you are set up with or you wish to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS you will be required to submit a new form with your information prior to February 1, 2017. If we do not have a new completed form by that date, there will be no way for CCSUD to charge to your credit card for your February 10, 2017, water bill and you may be subject to late fees.
The form to sign up for CCSUD RECURRING CREDIT CARD PAYMENTS can be found here on this website at http://crystalclearsud.org/all-forms-and-reports or you may pick one up from our office at 2370 FM 1979, San Marcos, Tx 78666. You also have the option to log into your account from the "BILL PAY" here ion this website. You would simply log into your account and from the home page in the bottom left corner of the screen you should see "ACCOUNT SETTINGS" - "ENROLLED IN AUTO PAY" (status Yes or No). If not currently enrolled you can click on the "Edit" link and enroll by completing the information request in the secure window.
If you choose the complete a hard copy paper form, you may mail, fax or hand deliver to our office.
If you have any questions or we can help in any manner, please do not hesitate to contact our office 830-372-1031.
November 23, 2016
EFFECTIVE JANUARY 1, 2017
CRYSTAL CLEAR SPECIAL UTILITY DISTRICT (CCSUD) WILL BEGIN CHARGING A 2% CONVENIENCE FEE ON ALL CREDIT CARD TRANSACTIONS, INCLUDING MONTHLY RECURRING CREDIT CARD PAYMENTS.
If you currently participate in Recurring Credit Card Payments, you may choose to opt out of that process by completing and returning the short form provided by Crystal Clear SUD. The forms are available here on our website (FORMS & REPORTS-All Forms & Reports-CREDIT CARD OPT OUT FORM) or you may pick one up at the CCSUD office.
EFFECTIVO ENERO 1, 2017
LA COMPANIA CRYSTAL CLEAR UTILITY DISTRICT(CCSUD) VA EMPESAR A COBRAR UN 2 POR CIENTO DE RECARGO CUANDO UTILIZE SU TARJETA DE CREDITO OR DEBITO PARA PAGAR SU CUENTA. ESTE RECARGO INCLUYE LAS CUENTAS CUALES SON PAGADOS AUTOMATICAMENTE MENSUALES.
Si ya eres participante en el programa de pagos automaticamente mensuales con su tarjeta de credito puede anular su informacion de su tarjeta. Para anular su infomacion de su tarjeta por favor de llenar una forma cual la compania de Crystal Clear SUD suministrara. Esta forma seran desponibles por internet www.crystalclearsud.org or puede levantar una forma aqui en la officina de CCSUD. Si tiene preguntas por favor de contactar a la officina al numero seguente 830-372-1031.
July 28, 2016
Crystal Clear Special Utility District is no longer sending out alerts about leaks on the customer side.
June 08, 2016
One Meter One House Requirements
Please read the rules pertaining to the one meter per residence requirements. These rules are requirements by Crystal Clear as well as TCEQ and the PUC.