Alerts

If you have been issued a Boil Water Notice, pleae click on the link for more information.

https://www.crystalclearsud.org/boil-water-notices

 

Office Hours

Crystal Clear SUD’s office will be closing at 12:00PM Friday, December 2, 2022.
If you are experiencing a water outage after hours please call 830-372-1031 and speak to our on call technician. All other inquiries can be addressed Monday, December 5, 2022 with our Customer Service Representatives. Thank you.

Employment Opportunity

Crystal Clear SUD has multiple positions available Leak Crew Member and Construction Crew Member.  If interested please go to Employment Opportunities and complete and email an application.

https://crystalclearsud.org/employment-opportunities

Water Service Notification

We are reminding all customers that CCSUD is in Stage 3 Drought restrictions. Some of our wholesale suppliers, such as Canyon Regional Water Authority, are struggling to keep up with system demands, this may affect your water service. As well as, supporting Hydrant Meters in this area.  Central Texas is in a state of emergency and it is imperative to conserve water to essential use only. We apologize for the inconvenience and we appreciate your patience and cooperation.

Stage 3 Water Restrictions

To All Customers of Crystal Clear SUD;
As you each know, Central Texas has had very little rain in recent months and things are extremely dry. The aquifer levels are declining and Crystal Clear Special Utility District (CCSUD) has been notified by the Edwards Aquifer Authority (EAA) that it is a must to immediately reduce its pumpage from the aquifer by at least 35% or face fines or other sanctions.
While CCSUD produces water from a number of sources, the EAA water is a major supply source. CCSUD cannot meet the required EAA pumpage reductions without an overall reduction in our customers’ consumption system-wide. Therefore, CCSUD must declare a Stage 3 Water Rationing Alert. In Stage 3, CCSUD must achieve an overall 35% reduction in total water usage in order to achieve this reduction.
Stage 3 water rationing will go into effect immediately and shall remain in effect until further notice or until:
1. the EAA changes its drought restrictions, or
2. CCSUD gives notice of a change in drought stages or ends water rationing.
The following restrictions apply during Stage 3 rationing:
1. No landscape watering between 10 a.m. and 8 p.m.
2. No washing of parking lots, driveways, sidewalks or streets unless for health or safety reasons.
3. Swimming pools should be at least 25% covered by evaporation shields when not in use.
4. No car washing at home except on watering days and times and no runoff into street or off property.
5. No use of water for ornamental outdoor fountains unless water is recycled.
6. Landscape watering permitted on no more than one designated day each week, except that water applied by buckets, handheld or soaker hoses or drip-irrigation systems is permitted to maintain shrubs, trees and ornamental plants, but not grass or turf on any day before 10 a.m. and after 8 p.m.
ADDRESSES ENDING WITH:
ODD NUMBERS ON TUESDAY ONLY
EVEN NUMBERS ON THURSDAY ONLY
A complete copy of CCSUD’s Drought Contingency Plan is available for review at our website crystalclearsud.org. If you believe you have a health or safety reason that would justify an individual customer “good cause” exemption from Stage 3 rationing, you may send a written request to the CCSUD business office. Watering ornamental vegetation or lawns is not considered good cause.
Thank you for your cooperation!
Management

Business Lobby Reopened

On Tuesday, January 4, 2022 Crystal Clear Special Utility District (CCSUD) reopened the Business Office Lobby and resume normal business operations. Safety concerns for Staff and Customers will continue to be CCSUD’s top priority. We ask that you abide by the CDC guidelines and local ordinances when visiting our office.

 

CCSUD would like to take the time to thank each of our customers for adapting to the Business Office Lobby being closed and allowing us to continue delivering the water service our customers rely on us to provide.

 

Business hours are Monday through Friday 7am to 5pm. Please note our night drop, online, and IVR features will continue to be accessible 24/7.

 

If you have any questions or concerns, please contact the office at 830-372-1031.

 

Kindest regards,

CCSUD Management and Staff

TWDB Funded Projects

You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN).  Some of the projects are funded by the Texas Water Development Board (TWDB) through the Clean Water State Revolving Fund (CWSRF) equivalency and Drinking Water State Revolving Fund (DWSRF) financial assistance. 

All recipients of the CWSRF equivalency and DWSRF financial assistance are required to post notification as part of project public awareness.  CCSUD has posted in accordance with this policy.  In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. Please use the direct link below to view information on our TWDB funded projects. 

https://crystalclearsud.org/state-revolving-fund-project-public-awareness-notification

This can also be accessed from the News & Notices drop down at the top of the page by then clicking on State Revolving Fund Project Public Awareness Notification. 

CONTACT INFORMATION UPDATE

Current and correct contact information is required by CCSUD for many reasons. One of which is that CCSUD Staff distributes alerts via a notification system. This could be vital information which you may not receive if your contact information is not current/correct such as a Boil Water Notice or other emergency alerts. Please contact the CCSUD office 830-372-1031 asap or return the portion of your billing statement that has the update form included with the current and correct information for contacts.

Thank you for your cooperation and immediate attention to this matter.

CCSUD Staff and Management