Alerts

If you have been issued a Boil Water Notice, pleae click on the link for more information.

https://www.crystalclearsud.org/boil-water-notices

 

Drive-thru Window Closed

As we are aware of the rise in cases of Covid, we too are adversely impacted by this virus.  In an abundance of caution for Staff and Customers, CCSUD has closed the drive-thru window until further notice, and our office remains closed to the public.  https://www.crystalclearsud.org/contact-us

Our night drop and other online features  will continue to be accessible 24/7, and management will be responsible for checking on the night drop contents daily. 

 

Unless otherwise noted, the Leak, Operations, Meter and Construction Crews will continue to work in the field.  We kindly ask that you keep your distance from these crews and allow them to perform their duties in an environment that does not put them at a potentially unnecessary risk. 

 

We thank you for your continued patience.

 

CCSUD Management and Staff

Stage 2 Water Restrictions

Stage 2 Water Restrictions
The following areas are currently under Stage 2 Water Conservation:
Havenwood
Crossings
Village of Hunter
During Stage 2 Water Restrictions customers are allowed to use:
Sprinkler or irrigation systems two days per week
BEFORE 11 a.m. and AFTER 7 p.m.
Based on the last digit of the address:
Even numbers (0,2,4,6,8) – Watering days are Monday’s and Thursday’s.
Odd numbers (1,3,5,7,9) – Watering days are Tuesday’s and Friday’s.
Handheld hose, buckets, drip irrigation systems and soaker hose that do no spray water in the air are permitted any time.
Use of water for aesthetic water features prohibited. If conditions persist, it may be necessary to move to Stage 3 Water Restrictions. Once Stage 3 is declared a notice will be posted to our website and Facebook page. Thank you and as always we appreciate your cooperation.

Reaching CCSUD Staff

At Crystal Clear Special Utility District (CCSUD), we keep the customers in mind in everything we do. We’ve proudly continued our promise to provide clean, reliable potable water to our customers at the lowest possible cost, while ensuring that it meets both the customer’s current and future water needs.
While the Texas economy is reopening, our operation and services has never stopped. Because of our designation as critical infrastructure — we’ve continued to work for you.
Our office will remain closed to public interaction to protect our customers, employees and the community, however, CCSUD continues to be here for our customers. We are structured to provide many payment options to our customers for their convenience (by USPS or phone/online/night drop are all offered 24/7/365).
Do not hesitate to call our Staff with any questions or concerns (830) 372-1031; or you may email info@crystalclearsud.org and our CSR's will reach out.
Thank you for your patience and understanding.

TWDB Funded Projects

You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN).  Some of the projects are funded by the Texas Water Development Board (TWDB) through the Clean Water State Revolving Fund (CWSRF) equivalency and Drinking Water State Revolving Fund (DWSRF) financial assistance. 

All recipients of the CWSRF equivalency and DWSRF financial assistance are required to post notification as part of project public awareness.  CCSUD has posted in accordance with this policy.  In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. Please use the direct link below to view information on our TWDB funded projects. 

https://crystalclearsud.org/state-revolving-fund-project-public-awareness-notification

This can also be accessed from the News & Notices drop down at the top of the page by then clicking on State Revolving Fund Project Public Awareness Notification. 

CONTACT INFORMATION UPDATE

Current and correct contact information is required by CCSUD for many reasons. One of which is that CCSUD Staff distributes alerts via a notification system. This could be vital information which you may not receive if your contact information is not current/correct such as a Boil Water Notice or other emergency alerts. Please contact the CCSUD office 830-372-1031 asap or return the portion of your billing statement that has the update form included with the current and correct information for contacts.

Thank you for your cooperation and immediate attention to this matter.

CCSUD Staff and Management

NRWA Statement on the COVID-19 Virus March 09, 2020

The National Rural Water Association continues to monitor the coronavirus (COVID-19) outbreak and recommends all water and wastewater utilities review the best and latest information on the following trusted websites:

At this time, existing safe management techniques in both drinking water and sanitation apply to COVID-19.  Extra measures are not needed. In particular, disinfection treatment processes will facilitate more rapid die-off of the COVID-19 virus. Provision of safe water, sanitation and hygienic conditions play an essential role in protecting human health during all infectious disease outbreaks, including the current COVID-19 outbreak.

Frequent and proper hand washing is one of the most important prevention measures for COVID-19.  Good and consistently applied hygiene in communities, homes, schools, workplaces, marketplaces and health care facilities will further help to prevent human-to-human transmission of COVID-19.

This outbreak continues to evolve and information changes daily. Similar to past viral outbreaks of this magnitude, COVID-19 is something to be taken very seriously. NRWA will continue to monitor the situation and is following the guidance of leading health authorities. Any impact to technical assistance, training programs, meeting and/or conferences will be posted prominently at https://nrwa.org/initiatives/covid-19/.

The National Rural Water Association (NRWA) is the country’s largest public drinking water and sanitation supply organization with over 31,000 small and rural community members dedicated to drinking water quality, environmental protection and public health protection. Safe drinking water and sanitation are generally recognized as the most essential public health, public welfare, and civic necessities.