CCSUD Rules and Regulations

1st NOTICE CSI

June 10, 2025

All CCSUD customers which receive an e-bill notification only for their monthly CCSUD bill, have been mailed a notice regarding Customer Service Inspections (CSIs).  Please view the notice at EBILL_CX_1ST_CSI_NOTICE.pdf

Please call the CCSUD Office at (830) 372-1031 to determine your CSI account status BEFORE you schedule a CSI or if you have any questions.  

Thank you for you cooperation

CCSUD Management and Staff

1st NOTICE CSI

June 10, 2025

All CCSUD customers which receive an e-bill notification only for their monthly CCSUD bill, have been mailed a notice regarding Customer Service Inspections (CSIs).  Please view the notice at EBILL_CX_1ST_CSI_NOTICE.pdf

Please call the CCSUD Office at (830) 372-1031 to determine your CSI account status BEFORE you schedule a CSI or if you have any questions.  

Thank you for you cooperation

CCSUD Management and Staff

FINAL NOTICE CSI

June 10, 2025

In April 2025 CCSUD mailed a notice about Customer Service Inspections (CSIs) which was included with the mailed billing only to those that receive their bills in the mail.  The final notice has now been mailed to those that remain in question.  You may view the final notice at FINAL_CSI_NOTICE.pdf

Please call the CCSUD Office at (830) 372-1031 to verify your CSI account status BEFORE you schedule a CSI or if you have any questions.

Thank you for your cooperation,

CCSUD Management and Staff

RE: CCSUD BILLS DUE JUNE 10, 2025

June 10, 2025

If you have not paid your bill by June 10, 2025, a late notice will be generated and distributed with a late fee included.  If you pay your balance due no later than June 17, 2025, 5:00 PM CST, please deduct the late fee before paying and CCSUD will adjust the account to reflect the removal of this fee.   This is a one-time courtesy grace period and is in response to the third-party billing issue that CCSUD experienced in May 2025.

Thank you for your patience and understanding.

CCSUD Staff and Management

MAY 2025 BILLING PROCESS

May 16, 2025

May 15, 2025

Notice to Crystal Clear Special Utility District Customers

IMPORTANT: THIS IS NOT A SCAM

The third-party vendor utilized by Crystal Clear Special Utility District (CCSUD), to print and distribute monthly billing, closed down their business operations effective immediately May 9, 2025, and without notice.  This resulting in CCSUD Staff processing, printing, preparing, stuffing and mailing all of the May 2025 bills.  All accounts will be mailed a hard copy bill, regardless of your typical delivery method.  Those CCSUD customers, which receive e-bill notifications, can log in and view the amount due, however you will not be able to retrieve a copy of the itemized billing.  The May 2025 bill (and possibly the June 2025 bill) will look different than what you are accustomed to viewing.  The information contained on these bills will be the same information as the bill normally received, however, the layout of the bills will be altered from what you would be accustomed to view. 

The due date remains June 10, 2025, however, CCSUD will accept payments up to June 17, 2025, at 5PM CST with no late fee added, in response to this issue.  Please note that with this allowance, if you do not pay by or before the June 10, 2025, due date, you may see an outstanding balance when the June bills are generated.  All subsequent billing will be due on the 10^th of the month.  If you have any questions or concerns, please contact Customer Service at (830) 372-1031.  We will be glad to answer any questions customers may have and help with your account.

What should customers do?

• If you do not receive a bill, or have any questions about your bill, please contact the office at (830) 372-1031 immediately for assistance (Office hours of operation: M-F 7AM to 5PM).
• Please pay your bill by June 17, 2025, using your preferred payment method to avoid any additional fees.

Why did this happen?

• CCSUD, along with numerous utility providers across the nation, used this third-party billing and mailing service to process customers’ statements and bills efficiently on a monthly basis. That provider made a business decision to cease operations effective immediately and without notice.  The decision by the third-party vendor caused CCSUD to need to produce bills in-house, thus the reason for the altered appearance. 

Thank you for your patience and understanding.

 CCSUD Staff and Management

Customer Service Inspection

April 23, 2025

Texas Commission on Environmental Quality (TCEQ) and Crystal Clear Special Utility
District (CCSUD) Rules and Regulations require that all properties and private water
distribution facilities, for which CCSUD provides water service, have a Customer
Service Inspection (CSI) on file with their water purveyor. This is to ensure compliance
with the state required Minimum Acceptable Operating Practices for Public Drinking
Water Systems. A CSI is required within 30 days from the start of service, or upon a
written request from CCSUD. In order to determine if you have one on file, please
contact the CCSUD Office at 2370 FM 1979, San Marcos, Texas 78666 or call (830)
372-1031.

Changes to the Crystal Clear Special Utility District’s Cross Connection Control Program.

What is a Cross Connection?

A cross connection is a connection between a potable drinking water supply and a possible source of contamination or pollution. Under the provisions of the Safe Drinking Water Act of 1971, the Environmental Protection Agency (EPA) established national standards for safe drinking water. Each state is required to enforce the various regulations of the Safe Drinking Water Act and how it relates to its state laws.

In order to meet these provisions, the Texas Commission on Environmental Quality (TCEQ) on January 1, 1996, enacted a state law which requires the public water suppliers to implement and enforce the Cross Connection Control Program requirements located in the Texas Administrative Code (TAC), Title 30, Chapter 290 of the Rules and Regulations for Public Water Suppliers.

What is Backflow?

Backflow is the undesirable reversal of flow in a potable water distribution system. Water that is always under pressure can only flow in one direction. You may ask, then how can water flow in reverse ? Water will always flow towards the point of lowest pressure. If a water main were to break or if the fire department opened several fire hydrants to help fight a fire, the pressure in the water main could drop. The demand upstream could cause a reversal in flow.

Cross connections and the possibility of backflow need to be recognized so they do not occur. A garden hose submerged in a hot tub, swimming pool, car radiator or attached to an insect/fertilizer sprayer could siphon the liquid back into the water main. Water from an irrigation system could also be siphoned back into the public water supply.

Backflow prevention assemblies are designed to protect the public water system from these types of concerns.

Testing of Backflow Prevention Assemblies

All backflow protection assemblies must be tested upon installation, repair or relocation.  Because backflow prevention assemblies are mechanical devices that will degrade over time, all backflow assemblies should be tested annually to ensure they are in working order.

The Crystal Clear Special Utility District has chosen to partner with Vepo, LLC to allow for the online submission of Backflow Prevention Assembly Test and Maintenance Reports.  All testing information will be entered directly by the tester into the online password protected system provided by Vepo, LLC.  Testers will no longer be able to submit paper test reports directly to the Crystal Clear Special Utility District.

Finding or Becoming a Registered Tester

All Backflow Prevention Assembly Testers (BAPTs) are required to register with Vepo, LLC.  Upon registration and verification of license, insurance, and test for accuracy reports, the tester will be added to the approved list of Backflow Prevention Assembly Testers.

Note:  Backflow prevention assemblies on fire protection sprinkler systems are required by the State Fire Marshall to be tested and/or repaired by a BPAT who is a full-time employee of a fire protection sprinkler company that is licensed with the State Fire Marshall's Office.

Click the link below to find a CSI Inspector regisisted to work in your water service company.

Crystal Clear Special Utility District<br>Registered CSI Inspector Search

Click on a link below to find a BPAT registered to work in your water service company.

https://www.vepollc.com/save_bpats.aspx?wid=1162

Click here to download a Quick Start Guide with information on how to become a registered BPAT.

https://www.vepollc.com/save_bpats/Quick%20Start%20Guide.pdf

***IMPORTANT NOTICE***

It has been brought to CCSUD’s attention that there have been individuals (not associated with CCSUD) offering virtual BPAT/CSI testing.  If you encounter one of these individuals, please note that these are not acceptable and CCSUD kindly asks that you report them immediately directly to the CCSUD Office. In addition, if you have already paid for and received a virtual completed test, please contact our office for further instruction during normal business hours.   CCSUD Office (830) 372-1031.

Notice of Application by a District for Approval to Levy Impact Fee

August 29, 2024

Please use the link below to access the Notice of Application by a District for Approval to Levy Impact Fee.

TCEQ Notice 2024-8-16

The Notice of Application is a written requirement by TCEQ as part of the Impact Fee Application submitted by CCSUD. The one time fee of $5,163.00 per LUE would be an increase of $2,663.00 per LUE and only applicable to new service/meter connections or new development meter request. This is not an additional charge for existing meters. 

CONTACT INFORMATION UPDATE

July 01, 2024

Current and correct contact information is required by CCSUD for many reasons. One of which is that CCSUD Staff distributes alerts via a notification system. This could be vital information which you may not receive if your contact information is not current/correct such as a Boil Water Notice or other emergency alerts. Please contact the CCSUD office 830-372-1031 asap or return the portion of your billing statement that has the update form included with the current and correct information for contacts.

Thank you for your cooperation and immediate attention to this matter.

CCSUD Staff and Management

Consumer Confidence Report

June 17, 2024

Each year CCSUD makes available a short report, Consumer Confidence Report (CCR), that advises of the sources of the water we sell to our customers as well as what is in the water. You can find the report on the Crystal Clear SUD website and at the following direct link: https://crystalclearsud.org/ccr1

TWDB Funded Projects

June 01, 2024

You may have noticed, in and around your area, that CCSUD has projects on-going in our Certificate of Convenience and Necessity (CCN).  Some of the projects are funded by the Texas Water Development Board (TWDB) through the Clean Water State Revolving Fund (CWSRF) equivalency and Drinking Water State Revolving Fund (DWSRF) financial assistance. 

All recipients of the CWSRF equivalency and DWSRF financial assistance are required to post notification as part of project public awareness.  CCSUD has posted in accordance with this policy.  In an effort to create more community awareness, this alert is intended to provide for an easier method to access the information and bring it to the attention of our customers. Please use the direct link below to view information on our TWDB funded projects. 

https://crystalclearsud.org/state-revolving-fund-project-public-awareness-notification

This can also be accessed from the News & Notices drop down at the top of the page by then clicking on State Revolving Fund Project Public Awareness Notification.